PRIVACY POLICY
Effective Date: July 30, 2026
KC Plumbing and Rooter LLC (the “Company”) respects the privacy concerns of the users of its website, https://kcrooter.net/ and the services provided therein (the “Site”). The Company provides this privacy statement to explain what information is gathered during a visit to the Site and how such information may be used. You acknowledge that by using the Site, you agree to the collection, storage, sharing, and usage of your personal information in accordance with this Privacy Policy and our Terms of Use. If you do not agree to these terms, please do not access or use the Site. This Privacy Policy, together with the Disclaimer and Terms of Use, govern your use of and access to the Site and the content and information available therein (the “Content”).
Information We May Collect
We may collect personally identifiable information associated with your use when you fill out a form, request information about services or sign up for an email list or free download. Note that no personally identifiable information is required to access the Site itself. Depending upon the purpose, some of the personal information we request from you is identified as mandatory, while some may be voluntary. We will make it clear what information is mandatory and what information is voluntary when you submit the information. If you do not provide the mandatory information requested with respect to a particular action, you will not be able to engage in that activity or access information. The personal information collected may include: · First name and last name
· E-mail address
· Company
· Title
· Mailing address
· Phone number When you provide your phone number, you may also opt in to receive SMS (text message) communications related to services, appointments, and customer support. We may also gather certain other information about you directly from your device in order to analyze the Site’s performance, such as: · URL of website you just came from
· URL of website you visit next
· Time spent on the Site
· Pages visited on the Site
· Information on your browser type
· Mobile device information such as type of device, operating system, and browser type
· IP address
How We Use Collected Information
We may use the information that we collect about you or from you (or that you provide to us) for the following reasons:
· To improve the Site and its Content
· To improve the performance of the Site
· To protect the security of the Site
· To contact you as needed or requested
· To provide you with the information, products, or services that you request through the Site
· To notify you about updates to the Site or to the products or services we provide
· To accomplish the purpose for which you provide the information
· To fulfill any orders or requests for services that you make through the Site
· To enhance your customer service experience with us
· To conduct contests and promotions
· In any other way described to you when you provide the information
· In any other way with your consent note that you always have the right to request additional information on how we collect and use your personal information, including what category or categories of data are being collected and why such data is/has been acquired.
How We Protect Your Information
We make reasonable efforts consistent with industry standards to protect your personal information by using appropriate security measures intended to safeguard the information in our files. We maintain administrative, technical, and contractual safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. Access to customer information is limited to authorized employees and trusted service providers who require the information to perform services on our behalf. Our vendors are contractually required to maintain the confidentiality and security of customer information.
How Long We Keep Your Information
We will retain any personal information that you provide to us for a minimum of 7 years. However, at any time you may (a) request that we delete your personal information from our files, and (b) unsubscribe from our email list. Any email you receive from us will include instructions on how to unsubscribe. Note that any information you provide publicly on the Site, for example by leaving a public comment, is not protected by this Privacy Policy.
Third Party Sharing
Because we respect your privacy, we do not sell, trade, or lease your personal information to third parties without your explicit consent, except there are a handful of scenarios where third-party information sharing may occur:
SMS Communications
We do not transfer or share consumer data with external organizations except contracted service providers that are strictly necessary to deliver SMS services requested by you.
These service providers may use your information only for the purpose of delivering SMS communications on our behalf.
SMS consent and mobile opt-in data are never shared with third parties or affiliates for marketing or promotional purposes.
Analytics: We may use analytics services (such as Google Analytics) that collect certain analytics data that we use to enhance the Site and inform certain business practices, such as marketing and advertising. Google’s privacy practices are set forth at https://www.google.com/policies/privacy/partners. Email Marketing: We may use an email marketing service provider (such as Mailchimp or Squarespace) to contact you via email with information and promotional material that may be of interest to you. In such event, we have provided your name and email address to such provider. Any email you receive from us will include instructions on how to unsubscribe and discontinue receipt of such emails. Payment Processors: For successful transactions on the Site, we may use third-party services to process payment for orders or services on the Site. For example, we may have to relay your credit card information and billing address to your card issuer to process and confirm payment of your purchase on the Site. In this event, your personal information is relayed directly to the payment processor and we do not store or collect this information. Order Fulfillment: For successful transactions on the Site, we may use third-party services to fulfill your order of a product purchased from the Site. For example, we may have to relay your mailing address to a third-party delivery service to ensure delivery of products you ordered. Customer Service: We may use a third-party service provider to handle customer service issues for the Company. In such an event, the service provider may be given certain of your personally identifiable information in order to assist you with the customer service issue. Giveaways: From time to time, we may conduct giveaways or contests through the Site that involve third parties that are disclosed as part of the giveaway or contest. If you enter the giveaway or contest via the Site, the personal information you provide in connection therewith will be shared with the other third parties involved. Legal or Judicial Requests: From time to time, we may be required by law to disclose your personal information to governmental authorities upon receipt of a court order or subpoena. In addition, we may release your personal information to third parties if needed to enforce any terms and conditions related to the use of the Site or to protect our users or the general public. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
Cookies
The Site uses “cookies” to optimize your use of the Site and delivery of the information, products, or services you request. A cookie is a small piece of data saved on a user’s computer to optimize the user’s experience on a website. It will help us know if you’re a repeat customer and what information, products, or services you prefer. We may also use these cookies to inform you of additional products or services that we offer based on those preferences. Cookie use in no way compromises your personal information on the Site – they are primarily for statistics and user experience improvement. Such non-personal information may include: · Type of device you use
· Information on your browser type
· Information on your operating system
· Information on your Internet service provider
· Pages visited on the Site
· Search terms used on the Site
· Links clicked to external websites You can refuse use of cookies by modifying your browser preferences. Please note however that if you choose to reject all cookies, certain parts of the Site may be inaccessible to you. For more information about the cookies used on the Site, visit https://www.squarespace.com/cookie-policy
Protection of Children’s Online Privacy
The Site is not intended for children (defined as persons under age 13 in the USA and persons under age 16 in the EU). Therefore, we will not knowingly collect personal information from children as defined above. Intended users under the age of 18 will require a parent or guardian to agree to these terms on their behalf. In the event that a child provides personal information without our knowledge, and we later learn that this information belongs to a child, we will attempt to delete that information as soon as it is brought to our attention. To notify us of child data or request removal of such data, please contact us at 419.324.2443 and include the email address associated with the child’s account.
California Residents
Do Not Track Requests: California Online Privacy Protection Act (CalOPPA) requires disclosure of how we respond to “Do Not Track” (DNT) browser requests. We do not currently honor Do Not Track browser requests. Withdrawal of Consent and Requests for Erasure: Per California law, residents under the age of 18 are entitled to request removal of data they have publicly posted online. To request removal of such data, please contact Us at 419.324.2443
Residents of Europe (GDPR)
If you are located within the European Economic Area (EEA), the General Data Protection Regulation (GDPR) entitles you to additional rights and information about your personal information. You have the right to:
· Request access to your personal data
· Request correction of inaccurate data
· Request deletion of your data
· Restrict or object to processing
· Request transfer of your data
· Withdraw consent at any time Your data may be transferred to and stored in the United States. By using this Site, you consent to this transfer. You also have the right to file a complaint with a data protection authority in your jurisdiction.
Links to External Websites
The Site may contain links to external websites, such as third-party advertising companies, that are not owned or operated by Company. Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. These external websites are subject to separate privacy policies and are not the responsibility or liability of the Company.
Publicly Posted Content
If you post content or interact with others in a public area on the Site, such as in the comment sections, that information can be viewed publicly and used by third parties in ways you have not consented to. Such actions are beyond our control; hence, this Privacy Policy does not apply to such information. Any publicly posted content on the Site is posted with the understanding that it is accessible to the public.
Changes and Updates
We reserve the right to make changes and update this Privacy Policy as needed. We will notify you of any material changes via email or by posting a notice on the Site. We advise you to review our policies from time to time as your continued use of the Site and/or Services will constitute acknowledgment and acceptance of these policies.
SMS & Mobile Data Privacy
If you choose to receive SMS communications from KC Plumbing and Rooter LLC, we may use your mobile phone number to send:
Appointment reminders
Appointment confirmations
Technician arrival notifications
Service updates
Customer support communications
Estimate and invoice notifications
Mobile Data Privacy
We do not transfer or share consumer data with external organizations except contracted service providers that are strictly necessary to deliver SMS services.
These providers may use your information only for that purpose.
SMS consent and mobile opt-in data are never shared with third parties or affiliates for marketing purposes.
Security
We maintain administrative, technical, and contractual safeguards designed to prevent unauthorized access, use, or sharing of your personal information.
Message Frequency
Message frequency varies depending on your service requests and interactions with KC Plumbing and Rooter LLC.
Message & Data Rates
Message and data rates may apply according to your wireless carrier plan.
Mobile Information
Mobile information, including SMS opt-in data and consent, is never shared with third parties or affiliates for marketing or promotional purposes.
We only share information with trusted service providers when necessary to deliver SMS messages or perform services on our behalf.
Data Protection
KC Plumbing and Rooter LLC maintains reasonable administrative, technical, and physical safeguards designed to protect customer information against unauthorized access, disclosure, alteration, or misuse.
Opt-Out
You may opt out of SMS communications at any time by replying:
STOP, END, CANCEL, UNSUBSCRIBE, or QUIT
After opting out, you will receive one final confirmation message.
Help
Reply HELP to any text message or contact us directly using the information below.
Questions About This Privacy Policy or SMS Communications
If you have any questions regarding this Privacy Policy, your personal information, or SMS communications from KC Plumbing and Rooter LLC, please contact us:
KC Plumbing and Rooter LLC
PO Box 102
Bluffton, OH 45817
Phone: 419.324.2443